Referrals

Referral Magic

Perhaps you have sat in an audience watching a sales awards ceremony and been spellbound by the acceptance speeches as the winners talked about their success. If you were struggling at the time, their success may have looked like magic. And you wanted to know how they did it. How did they pull all those sales out of the hat?

The truth is, if their sales came from strong referrals, they may not really know how they did it. Or, they may know what worked and be unwilling to share it. They may want the secrets behind their magic to remain hidden.

This is especially true when professionals plan and benefit their referrers exceptionally well. They may want it to look easier than it really was. But you can bet there was much more at play than saying the magic words and just asking for referrals. There was likely a give and take and a sequence of things that happened that made their referral relationships work. There is no real magic that can make the perfect referrals suddenly appear.

The Magic Is In Relationships
If you want referrals, you should look past finding which words will work and look instead at what makes relationships work. Referral relationships work like other relationships work. Think about your relationships with people in your neighborhood. Just image the neighbors on your block and their willingness to help you if your car broke down.

Each might respond differently, depending on your relationship. One might refuse to help and even be rude. One might share the name of a mechanic. Another might be willing to take you to the garage. And one might be a mechanic and insist on fixing it at no cost.

These are very different levels of willingness to help. Your willingness to help would differ for each person, too. Your requests for help would be dependent on your history with each of them and you might not even be sure why you would or wouldn’t ask.

Your request and their response would be based on a history of mutual benefits. If your request included an offer to benefit them, your request and their response would be based on the anticipation of benefits. But your success would have little to do with how you asked.

“Just Asking” Is Not The Magic
The magic is not in how you ask for referrals. At some level of consciousness, people who sell know the magic is somewhere else. It is true that sometimes just asking for referrals will work. However, the real magic is in the quality of the relationship you have not the technique you use.

Like a good magic show, successfully getting ideal referrals with strong introductions from influential people involves planning, preparation, and practice. It may look as easy as waving a wand, but the magic is in building the benefits that result in good relationships. Be sure you do the planning required for your top referrers. The result will be a razzle-dazzle of benefits for you, your referrers, and your new clients!

Asking for Referrals

Sometimes it’s difficult to ask for referrals, whether as the sales person you don’t feel comfortable, you don’t like putting the pressure on to get referrals, maybe you haven’t worked with the person long enough to establish the relationship of being “referable”, or the customer/client may blow you off telling you “if I know of anyone, I’ll let them know about you”. Either way, you walk out without any names.

One of the best and easiest prospecting ideas is the opposite of the referral or the reverse referral. When you want to solicit similiar businesses, for example, hardware stores or computer stores in the same vicinity of the customer you already have, this tip will apply.

Rip out the yellow pages for the type of business that you want to solicit in the same vicinity of your customer. If you are in a hardware store, show the hardware store yellow pages to your customer, which most likely would be the owner if this instance, and ask him which hardware store owners that you shouldn’t call on, either because they’re not as nice as you are. they’re difficult to work with, they have no money, they’re not progressive thinkers enough to expand their business, whatever the reason.

Give him a big black magic marker and ask him to cross off the names of the businesses that you shouldn’t call on. As he’s crossing off names, ask him to mark the names of the people you don’t know. Now there should be only a few unmarked names left. Discuss these remaining names with him and ask questions about the people’s personality, etc. At the end of your fact finding, ask your customer if you could use their name as you call on the remainging list. For the most hesitant referral, this normally works. Especially if you use the magic words, “I’d like to ask you for your help”

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